Warranty Policy

1. Wrstopia Service Warranty Overview

Services completed through Wrstopia may include a 24-month service warranty ("Warranty"), provided by the servicing dealer or service center and supported by Wrstopia's platform standards.

This Warranty is designed to protect against defects in workmanship related to the specific service performed.

2. What the Warranty Covers

The Warranty covers issues directly related to the work performed during the approved service, including:

• Defects in workmanship
• Improper installation of parts used in the service
• Issues arising from the serviced components that were part of the approved scope of work

If a covered issue arises during the warranty period, the dealer may be required to repair or correct the issue at no additional labor cost, subject to review.

3. What the Warranty Does NOT Cover

The Warranty does not cover:

• Normal wear and tear
• Accidental damage, drops, or impacts
• Water damage caused by misuse or improper handling
• Damage caused by unauthorized third-party servicing or modifications
• Issues unrelated to the original service performed
• Cosmetic wear unless explicitly included in the service scope
• Parts or components not serviced or replaced during the original job

4. Warranty Period

The Warranty period is 24 months from the date the service is marked Completed & Delivered in the platform.

Warranty start and expiration dates are recorded in WRSTORY, your digital service history.

5. Revised Estimates & Warranty Scope

If additional issues were discovered during inspection and approved by the customer through a revised estimate, the Warranty applies only to:

• The final approved scope of work
• Parts and labor explicitly included in that approval

Unapproved or declined work is not covered.

6. Parts Integrity & Documentation

Dealers on Wrstopia agree to:

• No unauthorized parts swapping
• Full disclosure of parts used
• Documentation of service actions

All covered work is recorded in WRSTORY for transparency and future reference.

7. How to Make a Warranty Claim

To request warranty support:

• Log into your Wrstopia account
• Navigate to WRSTORY
• Select the relevant service record
• Submit a warranty request through the platform

Wrstopia may review:

• Service documentation
• Dealer notes
• Photos or additional information

Wrstopia may coordinate with the original dealer to resolve the issue.

8. Shipping & Drop-Off for Warranty Work

Warranty work may require shipping or drop-off, depending on dealer availability.

Shipping costs during warranty claims may vary and will be disclosed before proceeding.

Insured shipping is recommended for all warranty-related returns.

9. Transferability

The Warranty applies to the original customer account associated with the service request.

At this time, warranties are not automatically transferable to subsequent owners unless explicitly stated in writing.

10. Dealer Responsibility & Platform Role

Wrstopia:

• Does not perform watch servicing
• Does not independently guarantee outcomes
• Facilitates communication, documentation, and dispute resolution

The servicing dealer or service center is responsible for honoring applicable warranty obligations.

11. Disputes & Resolution

If a dispute arises related to warranty coverage:

• Contact Wrstopia support through the platform
• Wrstopia may review records and assist in resolution
• Final determinations may depend on documentation and dealer assessment

12. Limitations

This Warranty is the sole warranty provided for services completed through Wrstopia, unless otherwise stated.

All other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose, are disclaimed to the extent permitted by law.

13. Changes to This Warranty Policy

Wrstopia may update this Warranty Policy from time to time. Updates will be posted with a revised "Last Updated" date.

14. Contact Information

For warranty questions or claims, contact: