Question 1

Is my watch insured during shipping?

Accepted Answer

Yes. When you use Wrstopia's approved shipping flow, your watch is covered by transit insurance up to the amount shown at checkout.

Question 2

Can I track my shipment in real time?

Accepted Answer

Yes. Tracking for outbound and return shipments is visible inside your Wrstopia account.

Question 3

What if the watch is lost or damaged during shipping?

Accepted Answer

If you used Wrstopia's insured shipping, we support you through the claim process based on the coverage terms shown at checkout.

Question 4

Is my watch insured while it's at the dealer?

Accepted Answer

Dealers must maintain appropriate coverage for watches in their care, and Wrstopia's processes add protection and accountability throughout service.

Question 5

Are offers final prices or estimates?

Accepted Answer

Offers are good-faith estimates based on the details available. If the provider finds something after opening the watch, any change must be explained and approved by you before work continues.

Question 6

What happens if the dealer needs to revise the estimate after opening the watch?

Accepted Answer

You'll receive an updated estimate with a clear explanation (ex: hidden damage, worn parts). You can approve, decline, or request the watch back — typically only covering agreed diagnostics and shipping.

Question 7

Do you charge a fee to submit a service request?

Accepted Answer

No. Submitting a service request is free. You only pay once you choose a dealer and confirm service.

Question 8

Do you guarantee no parts swapping or unauthorized changes?

Accepted Answer

Yes. Dealers agree to a strict no–parts-swapping policy and must document all changes. Violations are grounds for removal from the platform.

Question 9

Do dealers use genuine/original parts?

Accepted Answer

Our expectation is genuine or manufacturer-spec parts. If alternatives are proposed, they must be clearly labeled and approved by you.

Question 10

Will you disclose aftermarket parts?

Accepted Answer

Yes. Any non-original parts must be disclosed in the estimate and recorded in your digital service passport.

Question 11

What kind of warranty do you provide on completed service?

Accepted Answer

Wrstopia-backed services include a 24-month service warranty, subject to the terms published with each job.

Question 12

What does the warranty cover?

Accepted Answer

It covers defects in the service performed (workmanship / improperly fitted parts). It doesn't cover accidents, misuse, or unrelated new issues.

Question 13

Is my payment held in escrow until the service is complete?

Accepted Answer

Yes. Funds are held and released according to clear milestones so both sides are protected.

Question 14

When is my payment charged?

Accepted Answer

Typically when you confirm the selected offer. Funds are then managed according to the escrow/payout flow.

Question 15

Will I receive updates while my watch is being serviced?

Accepted Answer

Yes. You'll see status updates in your account, and some dealers may share interim notes or photos.

Question 16

How long does a typical service take?

Accepted Answer

Timelines vary by watch and work type, but you'll see a time window in each offer before you choose a provider.

Question 17

What is a digital service passport?

Accepted Answer

A secure record in Wrstopia showing who serviced your watch, what was done, and what parts/tests were involved.

Question 18

Can I share my service passport with buyers or insurers?

Accepted Answer

Yes. You'll be able to share or export verified service history when needed.

Question 19

Can I cancel my service request?

Accepted Answer

Yes. If you haven't accepted an offer yet, you can cancel any time at no cost.

Question 20

What if I don't proceed after an updated estimate?

Accepted Answer

You can decline and request your watch back — generally only responsible for agreed diagnostics and shipping.

Question 21

What happens if I decide not to move forward?

Accepted Answer

No obligation before choosing a dealer. No pressure. You can walk away at any time.

Common questions.

Your Watch is Protected